NEW FEATURE / NEW WORKFLOW
Fourlegs
Designing new role-based workflows for attendance management and technical support across the Fourlegs platform.
Role
UI/UX Designer
Work
UX · UI · User Flows · Prototyping
Type
New Feature / New Workflow
Platform
Web Application
CONTEXT
New workflows for a multi-role education platform.
Fourlegs required new workflows to support attendance management and technical support across multiple user roles.
CHALLENGE
How do you create clear workflows for different roles while keeping a complex operational system easy to navigate?
The requirements involved multiple roles, different permissions, and different actions across the platform each needing clarity without breaking the consistency of the wider system.
ROLE-BASED DESIGN
Different roles. Different needs. One consistent system.
Super Admin - operational oversight and support visibility
RTO Admin - organisation-level attendance and support actions
Trainer - practical attendance management in the moment
Student - clear self-service technical support
APPROACH
Understand → Structure → Design → Refine
01
Understand
Translate product requirements into the needs of each role.
02
Structure
Organise the right information and actions around each workflow.
03
Design
Create role-specific interfaces with a shared interaction language.
04
Refine
Iterate the experience until complex actions feel straightforward.
WORKFLOWS / ATTENDANCE MANAGEMENT
A connected attendance workflow across the platform.
Attendance Register, Trainer, and Attendance Summary in RTO are connected as one operational flow giving each role the context and actions it needs at the right moment.
WORKFLOWS / TECHNICAL SUPPORT
Role-specific support pathways, built as one system.
Role-specific support workflows give Super Admin, RTO Admin, and Student users the right visibility and actions without changing the underlying system language.
Super Admin Tech Support
Student Tech Support
RTO Admin Tech Support
KEY DESIGN CONSIDERATIONS
A system that stays clear as workflows grow.
Role-specific actions
Each role sees actions that match its responsibility.
Clear information hierarchy
Critical tasks and status stay easy to scan.
Consistent interaction patterns
Shared behaviour keeps each workflow familiar as users move between roles.
Easy navigation across complex workflows
Shared behaviour makes changing contexts feel familiar.
OUTCOME
From requirements to usable workflows.
A structured set of role-based workflows designed to make attendance management and technical support clearer across the Fourlegs platform.
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